Responsible Gaming at Casina Online Casino

Our Commitment to Safe Play

We at Casina Casino take our duty of care seriously. Our platform is built with multiple layers of player protection, and we work continuously to improve the tools available to you. We firmly believe that every player deserves a safe and supportive environment, and our responsible gaming framework is designed to deliver exactly that.

Our Casina Online Casino platform is licensed by the Curaçao Gaming Control Board (OGL/2024/129/0131), which means we operate under strict regulatory guidelines that prioritise player wellbeing. We are proud to uphold these standards and go beyond the minimum requirements wherever we can.

Tools We Provide to Help You Stay in Control

At Casina Casino, we offer a comprehensive suite of responsible gaming tools that you can access directly through your account. These tools are designed to give you full control over how you play and how much you spend.

• Deposit Limits – Set daily, weekly, or monthly deposit limits to keep your spending within a budget you're comfortable with.
• Loss Limits – Define the maximum amount you're willing to lose over a set period so you can play with peace of mind.
• Wager Limits – Control how much you bet per session to manage your activity responsibly.
• Session Time Limits – Set a maximum session duration so you never lose track of how long you've been playing.
• Reality Checks – Receive regular notifications during your gaming session to remind you how long you've been playing and how much you've wagered.
• Cool-Off Period – Take a short break from our platform for a defined period (24 hours, 7 days, or 30 days) without permanently closing your account.
• Self-Exclusion – If you feel you need a longer break, we offer self-exclusion options that prevent you from accessing your account for an extended period.

All of these features are available directly in your account settings. We encourage every player to explore these options and use them proactively, not just reactively.

Recognising Problem Gambling

Here at Casina Online Casino, we want to help you recognise the early signs of problem gambling before they become serious. Gaming is meant to be a form of entertainment — the moment it stops feeling that way, it's time to reassess.

Ask yourself the following questions honestly:

• Do you spend more money on gambling than you originally intended?
• Do you chase losses, hoping to win back what you've spent?
• Has your gambling negatively affected your relationships, work, or finances?
• Do you feel anxious or irritable when you're not able to play?
• Do you hide your gambling habits from family or friends?
• Have you borrowed money or sold possessions to fund your gambling?

If you answered 'yes' to any of these questions, we strongly encourage you to use our self-limitation tools or reach out for professional support. At Casina Casino, we're here to help — not just to provide entertainment.

Protecting Minors

We at Casina Online Casino strictly prohibit anyone under the age of 18 from registering or playing on our platform. We verify the age and identity of all players during the registration and withdrawal process, and we take any breach of this policy extremely seriously.

We also encourage parents and guardians to use parental control software to prevent minors from accessing online gambling sites. The following tools can help:

• GamBlock – www.gamblock.com
• Betfilter – www.betfilter.com
• Net Nanny – www.netnanny.com
• CyberPatrol – www.cyberpatrol.com

If you share a device with others, we recommend logging out of your Casina Casino account after every session and never saving your login credentials on shared devices.

External Support Organisations

We at Casina Online Casino believe in connecting our players with trusted external resources. If you or someone you know is struggling with problem gambling, the following organisations offer free, confidential support:

You are never alone. At Casina Casino, we actively encourage our players to use these resources without hesitation or embarrassment. Seeking help is always the right decision.

How to Request Self-Exclusion

If you feel that you need to take a break from our Casina Online Casino platform, self-exclusion is always available. Here's how you can activate it:

1. Log in to your Casina Casino account.
2. Navigate to your account settings or the Responsible Gaming section.
3. Select the 'Self-Exclusion' option and choose your preferred duration.
4. Confirm your request — it takes effect immediately.
5. Alternatively, contact our support team directly via Live Chat or email at support@casina1.com to process the exclusion on your behalf.

Once self-exclusion is activated on your Casina Online Casino account, it cannot be reversed until the chosen period has expired. We will also stop all promotional communications to you during this time.