Casina Privacy Policy

At Casina, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal information when you access and use our online casino platform at casina.com. By registering an account or continuing to use our services, you acknowledge that you have read and understood this policy. We encourage you to review this document carefully so you know exactly how your data is handled at our Casina online casino.

1. Who We Are

We are 130 Group N.V., the operator of Casina Casino, registered and operating under the licence issued by the Curaçao Gaming Control Board — licence number OGL/2024/129/0131. Our platform operates at casina.com and is designed to serve players across international markets, including Europe, Canada, Australia, New Zealand, and Latin America. If you have any questions about how we process your data, you can reach us at support@casina1.com.

2. Information We Collect

When you interact with our Casina Casino platform, we may collect a variety of personal data necessary to operate our services safely, legally, and responsibly. We gather information at registration, during gameplay, and throughout your use of our site.

2.1 Information You Provide Directly

• Full name, date of birth, and nationality
• Email address, phone number, and residential address
• Username and password used for your casino Casina login
• Payment details including card numbers, e-wallet identifiers, and crypto wallet addresses
• Identity documents submitted for verification (KYC), such as passport or national ID
• Proof of address documents submitted upon withdrawal or compliance request

2.2 Information We Collect Automatically

• IP address, browser type, and device identifiers
• Pages visited, session duration, and navigation patterns across our site
• Game activity, transaction history, and bonus usage
• Cookies and similar tracking technologies (see Section 5 for details)

3. How We Use Your Information

We use the personal data we collect for a range of essential purposes. At Casina Casino, we are committed to processing your information lawfully, fairly, and transparently. Below are the primary reasons we process your data:

• To create and manage your account and verify your identity
• To process deposits, withdrawals, and related financial transactions across all supported currencies including EUR, USD, BTC, and ETH
• To deliver our services, including access to 11,000+ games, live dealer casina tables, jackpots, and sportsbook features
• To communicate with you about your account, bonuses, and promotions
• To comply with our legal obligations under our gaming licence and applicable anti-money laundering regulations
• To conduct responsible gambling checks and enforce our player protection measures
• To personalise your experience and recommend relevant content
• To prevent fraud, abuse, and unauthorised access to your account
• To respond to your queries submitted via Live Chat, Email, or Telegram

4. Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Contractual necessity: processing required to fulfil the agreement between us and you as a registered player
• Legal obligation: processing necessary for compliance with our licensing conditions and regulatory requirements
• Legitimate interests: processing necessary to detect fraud, improve our services, and maintain platform security
• Consent: where you have explicitly opted in to receive marketing communications or promotional offers

5. Cookies and Tracking Technologies

Our Casina Casino website uses cookies to enhance your browsing experience, analyse site traffic, and deliver personalised content. Cookies are small text files stored on your device when you visit our site. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a defined period).

We use the following types of cookies:

• Essential cookies: required for the site to function correctly, including your login session at online casino Casina
• Analytical cookies: help us understand how players use our platform and where improvements can be made
• Functional cookies: remember your preferences such as language and currency settings
• Marketing cookies: used to display relevant promotional content and track the effectiveness of our campaigns

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of our platform.

6. Data Sharing and Third Parties

We do not sell your personal data to third parties. However, we may share your information with trusted partners and service providers in the following circumstances:

• Payment processors and financial institutions facilitating your deposits and withdrawals via Visa, Mastercard, MiFinity, Jeton, Skrill, Neteller, and cryptocurrency networks
• Game providers such as Pragmatic Play, Evolution, NetEnt, Play'n GO, and Microgaming, to the extent necessary for service delivery
• Identity verification and KYC service providers
• Regulatory authorities, law enforcement agencies, or licensing bodies when required by law
• Our sister sites and entities within the 130 Group N.V. corporate structure, including MyLuck and Kyngs, where operationally necessary

7. Data Retention

We retain your personal data for as long as your account remains active and for a period thereafter as required by our legal and regulatory obligations. In most cases, we are required to retain account and transaction records for a minimum of five years following account closure to comply with anti-money laundering legislation and our gaming licence conditions. After this period, your data will be securely deleted or anonymised.

8. Your Rights

Depending on your jurisdiction, you may have the following rights in relation to the personal data we hold about you:

• Right of access: you may request a copy of the personal data we hold about you
• Right to rectification: you may ask us to correct inaccurate or incomplete information
• Right to erasure: you may request deletion of your data where we no longer have a legal basis to retain it
• Right to restriction: you may request that we limit the processing of your data in certain circumstances
• Right to portability: you may request your data in a structured, machine-readable format
• Right to object: you may object to processing based on our legitimate interests
• Right to withdraw consent: where processing is based on your consent, you may withdraw it at any time

To exercise any of these rights, please contact us at support@casina1.com. We will respond to your request within 30 days.

9. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. Our security infrastructure includes SSL encryption, two-factor authentication options, and regular security audits. However, no method of transmission over the internet is entirely secure, and we encourage you to keep your account credentials confidential at all times when using Casina Casino's official site.

10. International Transfers

As an international online casino, we may transfer your personal data to countries outside your jurisdiction. Where such transfers occur, we ensure appropriate safeguards are in place, including standard contractual clauses or equivalent mechanisms recognised under applicable data protection laws.

11. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. If we make material changes, we will notify you via email or a prominent notice on our platform. Your continued use of Casina following such changes constitutes your acceptance of the updated policy. We encourage you to check this page periodically to stay informed.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data at Casina, please contact our support team:

• Email: support@casina1.com
• Live Chat: available 24/7 directly on our website
• Telegram: via our official support channel

We are here to help and will address your privacy concerns promptly and professionally.